Telephone Skills Training

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Telephone Skills Training

"Telephone Tells"...Don't Gamble With your Telephone Skills.

Poker players observe verbal and non-verbal information called “tells” to help them win at the gaming tables. Reading mannerisms, habits, voice patterns, and body movements provide gamblers with valuable insights into an opponent's thoughts and cards.

You can use the same technique when you are on the telephone with your customers. You should because your customers are observing your telephone “tells.”

Are your “tells” building credibility, long-term relationships and customer loyalty or turning customers off, giving them the wrong signals or sending them confusing information?

Learn some of the telephone “Tells” and how to beat the odds by using this technique correctly and effectively.

Breakout or Department Meetings
(60 to 90 minute sessions)

Telephone "Tells"... Don't Gamble With Your Telephone Skills

Workshops
(Three Hour to One day sessions)

Telephone Tips and Techniques Every Employee Should Know

Related Educational Materials

Teleseminars

Please call 1-877-902-3314 to arrange dates, times and topics.

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Al Borowski, MEd, CSP, PP
Certified Speaking Professional
Professor of Positivity

Connect all the Dots
PO Box 24505
Pittsburgh, PA 15234

412-561-7628
877-902-3314 Toll Free
412-561-7035 Fax

al@connectallthedots.com

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Seek knowledge. Pursue Wisdom. Share the wealth.

The Communication Skills involved in sales, telephone skills, customer service, presentation skills, writing business letters, listening skills, effective email and training the trainer come together when Al Borowski helps you Connect All The Dots. Al's high energy, content-rich, fun-filled presentations help business professionals get the complete picture when they speak, listen or write.

Telephone Skills Training

Communication Skills Business Writing Skills E-mail Writing Skills Listening Skills Presentation Skills Training Leaders to Train Skills Telephone Skills Customer Care Skills Resumes and Cover Letters Home

Telephone Skills Training

"Telephone Tells"...Don't Gamble With your Telephone Skills.

Poker players observe verbal and non-verbal information called “tells” to help them win at the gaming tables. Reading mannerisms, habits, voice patterns, and body movements provide gamblers with valuable insights into an opponent's thoughts and cards.

You can use the same technique when you are on the telephone with your customers. You should because your customers are observing your telephone “tells.”

Are your “tells” building credibility, long-term relationships and customer loyalty or turning customers off, giving them the wrong signals or sending them confusing information?

Learn some of the telephone “Tells” and how to beat the odds by using this technique correctly and effectively.

Breakout or Department Meetings (60 to 90 minute sessions)

Telephone "Tells"... Don't Gamble With Your Telephone Skills

Workshops (Three Hour to One day sessions) Telephone Tips and Techniques Every Employee Should Know Related Educational Materials

Teleseminars

Please call 1-877-902-3314 to arrange dates, times and topics.

Communication Skills
Business Writing Skills
E-mail Writing Skills
Listening Skills
Presentation Skills
Training Leaders to
Train Skills
Telephone Skills
Customer Care Skills
Resumes and Cover
Letters
Home

Breakout or Department Meetings
(60 to 90 minute sessions)

Workshops
(Three Hour to One day sessions)

Telephone Tips and Techniques Every Employee Should Know

Related Educational Materials